FAQ

SHIPPING

HOW DO YOU SHIP?
We offer free ground shipping on orders over $35. Please allow 1-2 business days to process orders.

DO YOU OFFER EXPEDITED SHIPPING?
Yes, you may choose an expedited shipping option in your checkout options.

DO YOU OFFER INTERNATIONAL SHIPPING?
We don’t ship internationally just yet but stay tuned.

HOW WILL I KNOW MY ORDER HAS SHIPPED?
When your order ships, we will send you a tracking number.


GIFTING

CAN I BUY A GIFT FOR SOMEONE FROM URBAN KANGAROO?
Yes! Urban Kangaroo DIY kit makes a wonderful gift for so many occasions (Birthday, Mother’s Day, Father’s Day, new home, host/hostess, holidays, or just because). 

WHAT IS THE BEST WAY TO PLACE A LARGE ORDER - FOR A CORPORATE GIFT OR A WEDDING?
We’d love to chat. Email wholesale@urbankangaroo.com to start the conversation.


RETURNS AND EXCHANGES

WHAT IS YOUR RETURN AND EXCHANGE POLICY?
At Urban Kangaroo, we have a 100% satisfaction guarantee. If at any time you're not completely satisfied with our products, you may return them or receive a new product free of charge.